Frequent order cancellations may result in “frequent canceller” penalties
摘要：频繁取消订单的用户会触发平台的惩罚机制（鸽子王机制），此机制旨在维护交易环境的稳定和秩序。触发后，用户将无法进行买币和发布委托等操作，具体惩罚时间根据取消次数而定。
1. Rules Description
Conditions that trigger the penalty mechanism
New users
Cancelling unpaid orders 5 or more times in a single day; or
Cancelling orders 3 or more times after tapping I've paid
In addition, if a user taps I've paid without actually making a payment, and the order is subsequently cancelled through our Customer Support arbitration due to inability to reach the counterparty, the platform reserves the right to restrict that user's ability to place orders for the day — regardless of whether the counterparty is a new user.
Regular users (existing users)
If orders are cancelled 3 times due to reasons attributable to the user, the system will restrict that user from trading for a period of time.
If a user taps I've paid without actually making a payment and the order is cancelled once, the system will restrict that user from trading for a period of time.
2. Scope of Restrictions
Once the penalty is triggered, the user will be restricted from performing the following actions during the restriction period:
Placing a Buy order in the C2C Trading section
Placing a Buy order in the C2C Express section
Posting a new Buy order
Modifying an existing Buy order
3. Penalty Duration Rules
Penalty duration: 15 minutes, 30 minutes, 1 hour, 4 hours, all day. Reset the penalty at midnight of the current day.
| التفعيل | وقت التقييد |
|---|---|
| المرة الأولى | وصل عدد الإلغاءات إلى الحد الأعلى اليومي. سيؤدي التفعيل الأول إلى منعك من التداوُل بنمط P2P لمدة 15 دقيقة. |
| المرة الثانية | بعد رفع الحظر لمدة 15 دقيقة، سيحظرك التفعيل الثاني لهذا اليوم من التداوُل بنمط P2P لمدة 30 دقيقة. |
| المرة الثالثة | بعد رفع الحظر لمدة 30 دقيقة، سيحظرك التفعيل الثالث لهذا اليوم من التداوُل بنمط P2P لمدة ساعة واحدة. |
| المرة الرابعة | بعد رفع الحظر لمدة ساعة واحدة، سيحظرك التفعيل الرابع لهذا اليوم من التداوُل بنمط P2P لمدة 4 ساعات. |
| المرة الخامسة | سيؤدي التفعيل أكثر من 4 مرات في اليوم إلى حظرك من التداوُل بنمط P2P طوال اليوم |
4. How do I raise a dispute order？
During the C2C trading process, you can submit a dispute for orders that encounter issues, such as limited number of purchases, not releasing crypto, not making payment, not using real-name verification, unable to contact the other party, etc.) or require a change of judgment:
Within 72 hours after order creation, you can select this link to self-service dispute, select the relevant order > select Need help > select Raise dispute > choose Other > get help > raise a dispute. Our customer support team will assist you via online.
If the order has been created for more than 72 hours, self-service appeals are no longer available. You can contact our customer support team, and we will assist you to dispute the orders.
For more details, please refer to: How do I raise a dispute when using C2C trading?