FAQ

Top questions

How to Manually Request a Refund on the Relay Bridge Website
4 Nov 2026Published on 4 Nov 20264 Nov 2026Updated on 4 Nov 20265
Why can’t I find the Web3 wallet in the OKX app?
22 Oct 2026Published on 22 Oct 20265 Nov 2026Updated on 5 Nov 202626
How do I set up web withdrawal protection?
22 Oct 2026Published on 22 Oct 202622 Oct 2026Updated on 22 Oct 20264
FAQs for EEA EURC Orderbook with Circle
11 Oct 2026Published on 11 Oct 20264 Nov 2026Updated on 4 Nov 20262
How can I check whether I registered an individual or corporate account?
8 Oct 2026Published on 8 Oct 20268 Oct 2026Updated on 8 Oct 20268
2026 Year-End Gift FAQ
2 Oct 2026Published on 2 Oct 202621 Oct 2026Updated on 21 Oct 20263
Introducing Pay Loyalty Program
1 Oct 2026Published on 1 Oct 20265 Nov 2026Updated on 5 Nov 20264
How to set up and use OKX Shield
1 Oct 2026Published on 1 Oct 20262 Nov 2026Updated on 2 Nov 202651
Why is my crypto withdrawal asking for information, and what do I need to do?
1 Oct 2026Published on 1 Oct 20262 Nov 2026Updated on 2 Nov 20261
OKX Shield FAQ
1 Oct 2026Published on 1 Oct 202626 Oct 2026Updated on 26 Oct 20269
Why is my crypto deposit locked, and how do I unlock it?
1 Oct 2026Published on 1 Oct 202621 Oct 2026Updated on 21 Oct 2026231
Why do I need to verify my private wallet address, and how do I do it?
1 Oct 2026Published on 1 Oct 202616 Oct 2026Updated on 16 Oct 20262

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