FAQ

Account, security, and verification

How do I freeze my account? (app)
Published on Jul 11, 2024Updated on Jun 2, 20267
How do I register an account on OKX?
Published on May 23, 2024Updated on Jul 16, 202628,467
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on May 29, 2026132
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on May 29, 2026243
How do I determine my company type and understand which documents I need to prepare?
Published on Oct 13, 2023Updated on May 29, 2026156
What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on May 29, 2026125
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on May 29, 2026289
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on May 29, 2026127
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on May 29, 202680
What onboarding information is required for a family office?
Published on Oct 13, 2023Updated on May 29, 202671
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on May 29, 202674
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on May 29, 202665
What should I do if my phone number/email address/authenticator app is unavailable?
Published on Sep 15, 2023Updated on Jul 2, 20266,457
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 29, 202630
How can I change my phone number?
Published on Sep 7, 2023Updated on Jun 19, 2026

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