FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 11 Aug 20265
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 26 Aug 20261,405
- How do I register an account on OKX?Published on 23 May 2024Updated on 28 Aug 202635
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 25 Aug 20266,583
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 26 Aug 20264,571
- How do I change my phone number?Published on 7 Sept 2023Updated on 25 Aug 202615,255
- How do I change my email?Published on 6 Sept 2023Updated on 5 Aug 20264,380
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 25 Aug 202614,212
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 25 Aug 202617,084
- What is sub-account?Published on 22 Aug 2023Updated on 20 Aug 20261,902
- How do I close my account? (web)Published on 22 Aug 2023Updated on 10 Aug 2026477
- How do I close my account? (app)Published on 22 Aug 2023Updated on 25 Aug 2026914
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 25 Aug 2026413
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 25 Aug 2026377
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 26 Aug 2026471
Showing 16-30 of 41 articles